Orders
How long does it take to receive a refund for a canceled order?
We will initiate the refund process once the returned goods have been received and reviewed by our technical team. Expect a refund for all payments except shipping costs.
Do I have to cover the return shipping costs for canceled orders?
Yes, customers are responsible for the costs associated with returning the merchandise.
What conditions must the product meet for a cancellation or return?
To be eligible for cancellation or return, the product must be unused, with 0 km total mileage, and in its original box.
Is there a specific timeframe for canceling an order?
Yes, you have 14 days from the day of purchase to exercise your right to cancel. Make sure to communicate your decision before this period expires.
How can I cancel my order?
To cancel your order, you need to inform scootsgogo within 14 days after purchase. Please send an email including your order number and purchase receipt.
Shipping
Can I track my order during the shipping process?
Yes, you will receive tracking information once your order has been dispatched.
What should I do if my order arrives with transport damages?
If your goods arrive with obvious transport damages, immediately inform the deliverer, and contact us as soon as possible.
Are there any additional charges for shipping within EU countries?
No, shipping within EU countries is free of charge.
When will my order be shipped after confirmation?
scootsgogo will dispatch packages within 5-15 days after the order confirmation.
What is the shipping cost for orders within EU countries?
Shipping costs are waived for all orders within EU countries.
Are there any charges for accessory delivery, and how soon can I expect them?
No, the delivery of accessories is free of charge. The accessories typically take about 15-30 working days to arrive.
It's important to note that if you've ordered accessories along with e-scooters, they may arrive in separate deliveries. This is because they are dispatched from different warehouses. The accessories can include items such as helmets, seats, locks, or other related products.
Returns
How long does it take to process a return and receive a refund?
We retain the refund until the goods have been returned and reviewed by our technical team. Once approved, the refund process will be initiated.
Who bears the cost of returning the merchandise?
The customer is responsible for covering the costs associated with returning the merchandise.
Will I be refunded for the shipping costs on returned items?
No, shipping costs are non-refundable. You will be reimbursed for all other payments.
Is there a specific timeframe for product returns?
Yes, the return period is 14 days from the day of purchase.
How do I initiate a return?
To start a return, inform scootsgogo about your decision by email, providing your order number and purchase receipt.